Business Telephone System: How to Pick the Right One
Before getting a telephone for your business, you have to consider why you need the phone as well as what you should expect from it. Do you need to buy separate extensions for your workers? Will voicemail be useful for your employees? Will your workers be based in remote locations? How many workers do you have right now? How many employees do you plan to hire soon?
Search the market for different types of office telephone systems, newest features and technology. Appreciating the usefulness of the phone features will assist you to choose a good business phone system.
A comparison between analog and digital phone systems
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Analog telephone systems pass sound with the help of continuous waves. External factors like the elements and noise may easily disrupt signals, which is why analog systems sometimes produce fuzzy sounds.
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Digital phones convert signals into binary units and then recombine them at the opposite end. This ensures a much better quality of sound than in analog phone systems.
Digital telephones are more easily personalized than analog systems. Software is easier and cheaper to customize than hardware. Digital telephones can be easily reprogrammed while analog phones can only be reprogrammed by the maker or analog phone technology expert.
Analog phone systems are cheaper than digital phone systems. The initial set up, maintenance and programming of digital phones can only be performed by qualified technicians.
Popular small business telephone systems
Private branch exchange (PBX) systems
These facilitate both internal and external phone calls. Initially, they were very costly, but thanks to evolving technology, they are now less expensive for smaller businesses.
The changing technology and internet makes VoIP systems an inexpensive and convenient choice for small businesses. Its drawback is the fact that it totally depends on the internet.
Hybrid PBX combines both VoIP and PBX systems, making it a cost-effective option. Businesses can reduce costs with VoIP systems, and switch to PBX systems when there’s an internet outage.
Attractive features in business phone systems
Here are some basic features a business phone system should contain in order to drastically increase productivity:
Call forwarding–allows calls to be forwarded to another number.
Call waiting–lets you put the current call on hold so you can attend to an incoming call.
Speakerphone–lets several people communicate using a microphone and speaker.
Auto-attendant–questions users and finds the right extension for them without using an operator.
Speed dialing–gets to crucial contacts quickly.
Faxing capabilities–enable faxing.
Remote voicemail access–allows tracking of voicemail messages anywhere
Ask other businesspersons what their experience is with their office telephone systems, as well as the features they find useful. Users can be more truthful about the performance and advantages of telephone systems than suppliers. Use your phone system well so your business cuts costs and improves productivity.